Refund and Returns Policy

Effective Date: October 19, 2025

At StartAIway.com, we value your trust and want every download and purchase to meet your expectations.
Because our products are digital goods (such as ebooks, templates, and downloadable files), specific conditions apply regarding refunds and returns.

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1. No Refunds on Digital Products

All products available on StartAIway.com are digital and delivered instantly upon purchase or download.
As such, all sales are final — once a product has been purchased, downloaded, or accessed, we cannot offer refunds, returns, or exchanges.

This policy is in place because digital files cannot be “returned” once delivered, and access cannot be revoked after download.

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2. Exceptions and Goodwill Clause

We understand that unforeseen issues can occur.
If you experience any of the following situations, please reach out to us within 7 days of your purchase:

• You received the wrong product or file.
• The file is corrupted or inaccessible.
• A technical problem prevents you from downloading or opening your ebook.

In these cases, our support team will work with you to provide a replacement file or restore access to your download link.

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3. Case-by-Case Consideration

Refunds may be considered only in exceptional circumstances, such as:

• Duplicate purchases made in error.
• A confirmed technical failure on our side preventing delivery.

Each request will be reviewed individually.
We may request proof of purchase and details about the issue before making a decision.

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4. Compliance with Digital Commerce Regulations

This Refund Policy complies with international standards for digital goods under global e-commerce and consumer protection laws.
Digital products are typically exempt from standard return and refund obligations, provided this policy is clearly presented before checkout.

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5. Customer Support

We are committed to helping you resolve any problems with your digital download.
If you experience technical difficulties or have questions about your purchase, please contact us promptly at:
📩 hello@startaiway.com

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6. Agreement to This Policy

By completing a purchase or downloading a free or paid digital product from StartAIway.com, you acknowledge and agree to this Refund & Returns Policy.
It is the customer’s responsibility to review this policy before making a purchase.